Identity + history
Recognize the caller or lead when approved data exists and load the current customer, pipeline, appointment, and prior-conversation state.
7SVN FRONT-OFFICE INTELLIGENCEAnswer the call.
Answer the call.
Understand the customer state.
A receptionist should do more than pick up. 7SVN connects voice, SMS, customer history, qualification, calendars, CRM, follow-up, and human escalation so every inbound signal leaves the company in a better operating state.
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Live industry demo
Talk to Sofia free. No setup required.
Choose an industry and Sofia will call within about 30 seconds. Test the conversation quality, ask questions, switch between English and Spanish, and hear how she qualifies, books, and escalates.
✓ Usually calls within 30 seconds
✓ Interactive 2–3 minute demonstration
✓ No obligation or purchase required
Selected demonstration
Plumbing
Emergency triage, scheduling, dispatch
THE FRONT-OFFICE STATE MACHINE
The conversation is only one step in the workflow.
The customer should not have to repeat context because the channel changed. The business should not rely on someone remembering to update the CRM after the call. The operating state moves with the conversation.
Intent + urgency
Separate new sales, service, support, emergency, existing-customer, reschedule, and human-only requests before choosing the next action.
Action + evidence
Book, capture, update, send, route, or create the next task—and confirm the downstream system actually changed.
Human authority
Stop and transfer when safety, money, professional judgment, conflict, uncertainty, or company policy exceeds the role’s authority.
ONE INBOUND LOOP01 02 03 04 05 06
From ring to verified next action.
Receive
Identify channel, number, source, and known customer context.
Clarify
Capture need, urgency, location, timing, and the facts required for routing.
Apply rules
Check service area, schedule, customer status, policy, and escalation thresholds.
Advance
Book, transfer, answer, collect, or create the correct human next step.
Reconcile
Update CRM, calendar, message state, owner, and follow-up obligation.
Verify
Confirm the action succeeded and expose exceptions instead of assuming completion.
HUMAN BOUNDARY
AI owns continuity
Immediate response, routine qualification, scheduling, approved answers, CRM updates, confirmations, and follow-up.
Humans own consequence
Sensitive disputes, unusual exceptions, professional advice, pricing authority, safety judgment, negotiation, and relationship moments.
7SVN owns the operating handoff
The human receives the history, customer state, unresolved question, relevant source data, and recommended next step instead of a cold transfer.
DESIGN THE FRONT OFFICE
Map my Sofia →