Focused Coverage
Custom commercial scopeOverflow, after-hours, or one defined inbound call mission
✓ Business-specific greeting
✓ Lead and customer intake
✓ Defined transfer path
✓ Call summary and next action
✓ Managed call-flow review
SOFIA COMMERCIAL SCOPEScope the front office.
Scope the front office.
Then price the responsibility.
Sofia is not priced as a generic bucket of voice minutes. The commercial scope depends on coverage, volume, language, locations, routing, CRM, texting, integrations, escalation, and how much of the customer journey 7SVN is responsible for operating.
Infrastructure powered by BuildVora.ai ↗ · Final 7SVN commercial scope owned by Mark Miller
Front Office
Custom commercial scopePrimary receptionist coverage with booking and customer continuity
✓ Voice + business texting
✓ Bilingual handling where required
✓ Scheduling and qualification
✓ CRM-ready customer state
✓ Escalation and human takeover
Connected Operations
Custom commercial scopeReception plus deeper CRM, workflow, and multi-channel orchestration
✓ Advanced routing
✓ CRM and workflow integration
✓ Follow-up sequences
✓ Multiple teams or service lines
✓ Operating reporting
Multi-Location
Custom commercial scopeHigher-volume or multi-location environments with custom operating rules
✓ Location-aware routing
✓ Expanded integrations
✓ Custom governance
✓ Volume-aware architecture
✓ Executive visibility
WHAT DRIVES THE SCOPE
The operating layer around the call matters as much as the call itself.
A simple overflow receptionist and a multi-location front office may use the same Sofia identity while carrying very different responsibility, integration depth, volume, and risk.
Coverage + volume
After-hours, overflow, scheduled, always-on, call volume, seasonality, and peak concurrency.
Business context
Services, service area, FAQs, customer rules, booking logic, escalation conditions, and approved answers.
Systems + channels
Calendar, CRM, phone routing, SMS, customer records, field-service tools, and downstream workflows.
Managed responsibility
Monitoring, conversation review, changing business rules, optimization, reporting, and support expectations.
COMMERCIAL REVIEW01 02 03 04
Map
Document services, hours, routing, FAQs, booking, escalation, volume, and CRM state.
Architect
Choose coverage, channels, integrations, human takeover, and evidence requirements.
Evaluate
Test normal, urgent, ambiguous, transfer, and failure scenarios before customer dependence.
Scope with Mark
Mark Miller reviews the responsibility and issues the final 7SVN commercial scope.